Terms & Conditions – Marg App

Effective Date: 02/05/2026

Welcome to Marg App, operated by VELTRIX PRO PRIVATE LIMITED . By using our application, you agree to comply with and be bound by the following Terms & Conditions . Please read them carefully before using the app .

1. About Marg App

Marg App is a ride-booking platform that allows users to book Bike, Auto, and E-Rickshaw rides and enables driver partners to connect with riders for transportation services .

2. User Eligibility

By using Marg App, you confirm that:

• You are at least 18 years old
• You provide accurate registration details
• You will use the app only for lawful purposes

3. Rider Responsibilities

Users agree to:

• Provide correct pickup and drop location
• Maintain proper behavior with drivers
• Pay applicable ride charges on time
• Avoid misuse of the app or fraudulent bookings

4. Driver Partner Responsibilities

Driver partners agree to:

• Submit valid driving license and required documents
• Maintain vehicle fitness and legal compliance
• Provide safe and professional service
• Avoid ride cancellations without valid reason

5. Payments

• Ride charges may vary based on distance, time, and demand
• Payments can be made through cash, wallet, or available payment methods
• Platform commission may apply for driver partners

6. Cancellations & Refunds

• Riders may cancel rides as per app policy
• Cancellation charges may apply in certain situations
• Refunds, if applicable, will be processed as per company policy

7. Wallet System

If wallet services are enabled:

• Users and drivers are responsible for maintaining wallet balance
• Wallet misuse may lead to account suspension

8. Account Suspension

VELTRIX PRO PRIVATE LIMITED reserves the right to suspend or terminate accounts in cases of:

• Fraudulent activity
• Misbehaviour
• Violation of platform rules
• Fake documentation

9. Limitation of Liability

Marg App acts as a technology platform connecting riders and drivers . We are not responsible for personal disputes, losses, or incidents beyond our reasonable control .

10. Privacy

User information is handled according to our Privacy Policy . By using the app, you consent to data collection necessary for ride operations and service improvement .

11. Changes to Terms

We reserve the right to update these Terms & Conditions at any time . Continued use of the app means acceptance of updated terms .

12. Contact Information

Company Name: VELTRIX PRO PRIVATE LIMITED
App Name: Marg App
Email: vetrixpvtltd@gmail.com

For any support or legal concerns, please contact us via the above email .

Thank you for using Marg App.